An abandoned checkout occurs when a potential guest has gone to your website and started the process of booking a reservation (selected a unit, dates, and clicked the 1st "NEXT" button) but did not complete the booking checkout flow to fully reserve a unit (answer questions, input CC Information, etc).
Abandoned checkout notification
We alert you of these abandoned checkouts to make it easy for you to follow up and get them back to finalize a reservation.
NOTE: Abandoned Checkouts will appear only for users who have the Instant Book setting set to Allow Users to Reserve Immediately.
If you DO NOT allow Instant Book: You will receive Quote Requests in the "New & Pending" section of the Quotes menu, instead of Abandoned Checkouts.
The Wheelbase system sends automatic emails to these folks, trying to get them to finalize the booking, but you can see more success by giving them a personal call. These emails will be triggered for customers booking on your website only, not outdoorsy.com guests. Don’t worry, Outdoorsy customers are receiving emails as well encouraging them to book!
You can locate Abandoned checkout's by going to:
The Quotes page from the main menu on the left
Select Abandoned Checkouts from tabs at the top
Select the ID number to get to the quote page and review the information and send a quote
Recommendations from Wheelbase Team
Use the automatic Abandoned Checkout emails!
Wheelbase has automated emails that are sent to customers that have abandoned the flow (start the process but don't complete booking). Here is where to set them up in your Wheelbase Dashboard.
- We recommend you have at least three of these email notifications to customers set up.
- We recommend the emails to be sent at 0hrs, 24hrs, & 72hrs after someone abandons the checkout
- Be proactive, check the "Abandoned Checkouts" tab in the Quotes menu periodically to reach our directly to those customers, answer questions, and hopefully close the sale
- Offer Incentive, Try including a discount code in one of your "Abandoned Checkout" emails as a last-ditch effort to gain the customer's business!