Introduction

Every reservation must be Checked-out once you are ready to hand over the keys to the RV to the guest. This is the last opportunity to ensure that drivers are verified for coverage, reservations that are checked-out without any approved drivers & use Wheelbase / Outdoorsy insurance, will have the protection coverage removed and refunded to the guest. There will not be coverage provided for bookings that do not have an approved driver.

Follow this check-out and check-in process

Check-out

To check-out a reservation you'll

navigate to the reservation page
ensure all the areas on the right hand side that are applicable are green
select the Check Out button
enter in current odometer and generator readings
select complete

Check-in process

To check-in a reservation you'll

navigate to the reservation page
click the Check In button
enter in current odometer and generator readings
select complete

Protection requirement

You must take pre-departure and return photos of the vehicle for coverage purposes. If a claim is filed, the claims team will ask for required pre- departure and return photos. Photos should be taken immediately on return, and no later than 48 hours from the return date. Fotos should cover all angle of the vehicle. Additionally you can make a video recording of the exterior and interior of the vehicle.

Resources