Each reservation must be Checked-out as soon as you hand over the keys to the RV. This is the final opportunity to ensure that drivers are verified for coverage. If a reservation is checked out without approved drivers and uses Wheelbase/Outdoorsy insurance, the protection coverage will be removed and refunded to the guest. No coverage will be provided for bookings without an approved driver.
Follow this check-out and check-in process
Check-out Process
To check out a reservation:
- Navigate to the reservation page.
- Ensure that all relevant areas on the right-hand side are marked green (indicating completion).
- Click the Check Out button.
- Enter the current odometer and generator readings.
- Click Complete.
Check-in Process
To check in a reservation:
- Navigate to the reservation page.
- Click the Check In button.
- Enter the current odometer and generator readings.
- Click Complete.
Protection requirement
To maintain coverage, you must take pre-departure and return photos of the vehicle. In the event of a claim, the claims team will request these photos. Photos should be taken before the start of the reservation, and no later than 48 hours after the return date. Ensure the photos cover all angles of the vehicle. Additionally, you may record a video of both the interior and exterior of the vehicle for extra documentation.
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