Introduction
Follow these best practices for adding drivers to ensure they are approved for protection package coverage.
To provide protection coverage for rental periods, at least one verified driver must be added to the system.
Things to know when adding drivers to a reservation
- Driver Verification Timing: Verification is triggered once the reservation is confirmed or paid for. The system does not verify drivers on quotes, drafts, or requests. Once the driver verification is triggered, results are typically available in under a minute.
- Verified Driver Requirement: At least one driver must be verified before the rental departure. If no driver is verified, the system will reject the insurance and refund any paid insurance fees to the guest. Additional drivers can be added up until the departure date.
- Unique Information for Each Driver: Ensure all information is accurate and unique. Each driver must be added with their own email address and phone number. You cannot reuse the same details for multiple drivers, including the primary guest. If you attempt to invite a driver using the same email address as another user on the reservation, the invitation will not be sent.
- Age Requirement: All drivers must be at least 25 years old.
- Photos of valid license/passport may be requested for verification via email.
It is your responsibility to confirm that all drivers are verified before handing over the keys to your vehicle.
How to Verify Additional Drivers
To verify additional drivers, you can either 'add a new driver' or 'invite a driver'.
In the reservation page, scroll down and click the Drivers tab.
If you have all the driver details and want to complete the verification immediately, click Add a New Driver.
If you'd prefer the driver to submit their own information, click Invite a Driver.
How to Check Driver Verification Status
- Navigate to the confirmed reservation.
- Click on Drivers tab at the bottom
- Review the status tag next to each driver’s name. The tag will indicate their current status and provide guidance on next steps.
Driver Verification Status Explained
Driver Verified
The driver has been successfully verified, and coverage is active for the reservation.
Waiting on Renter
No action is needed from you. The guest or additional drivers have been emailed instructions to complete their verification. Once completed, our Trust & Safety team will review the details.
Pending Invitation
The additional driver has been invited via email, but has not yet accepted the invitation and provided their details. You can:
- Follow up with the guest and drivers, asking them to accept the invitation sent via email.
- Re-trigger the invitation by clicking the Invite a Driver button and entering the driver's name and email address.
Under Review
The driver has completed the verification, and it is under manual review by our Trust & Safety team. This process typically takes 24–48 hours. If more than two days have passed, contact our support team for an update.
Driver Failed
The driver did not pass the verification criteria set by our insurance partner to best protect you and your vehicle. You can:
- Add a different driver to the reservation and attempt the verification. Please remember, at least one verified driver must be added to the system to activate the coverage.
Verifying international drivers
Adding an international driver to the reservation is similar to adding a local driver. However, the following additional may be required:
- International Driver's Permit (IDP)
- Driver's license from the driver's home country
- Passport