Guests often incur additional charges throughout the rental period that you then need to add to their booking and charge them for. Things like a dump fee, cleaning fee, toll fee or anything else you might think of. Learn how to apply fees or other charges to a booking upon return.
Add line items to your booking
Click the Edit button on the reservation page and create a new Add-on called road toll fees / additional charge
Add the toll/additional fee receipt to the reservation under documents and files tab on the reservation page.
Message the renter through the activity tab to let them know, that you will charge the remainder of the toll fee/additional fee to the card on file.
Charge the guest's card on file by clicking on the make payment button and select the card on file from the drop-down menu.
NOTE: Any charges (add-ons, date changes, services, mileage, toll bills, etc.) must be captured on the booking prior to charging the guests credit card. Any attempts to process payment without supporting line items will prompt an error message.
Road toll fees
If the guest's card is expired or has been canceled, the charge attempt will likely fail, follow up with the guest to require updated card information.
Depending on the state your vehicle is registered - or where the toll fine was created - you might be able to denounce the customer by sending a letter giving all details of the offence. In these cases be mindful of any potential penalties linked to delays in payment.
Outdoorsy guest: reach out to the guest and give them a timeframe to provide a valid credit card otherwise you will have to send it to fair claims to settle the dispute. The Outdoorsy team would then need a copy of the toll fees and the final amount you need to charge the renter additionaly.