Introduction
System emails are messages sent to your guests by Wheelbase. Whether triggered by a custom email setup in your account settings or a quote you've sent, all emails from Wheelbase will be listed in the System Emails tab, along with any scheduled upcoming emails.
Pro Tip
To ensure you are viewing the most up-to-date information, refresh your browser to see the latest email server status.
System Emails FAQ
Will I be notified if a system email bounces or fails to deliver?
Yes! If an email triggered by Wheelbase fails to deliver to a guest, you will see an error on the reservation page. It may take a few minutes for the email server to provide feedback, so make sure to refresh the page to get the latest delivery status.
The error will appear at the top of the reservation page and under the customer’s information on the right-hand side.
If the reservation status is still a quote, and the email fails to deliver, you will need to click "Resend Quote" at the top of the page after updating the email.
Additionally, if a quote fails to deliver, you’ll see a notification in the Quotes Menu. The status will display "waiting for you" and show a notification in the main menu.
Where can I view system emails?
- Navigate to any reservation page.
- Scroll to the bottom and select the System Emails tab.
This tab shows the status of all sent and scheduled emails. You will see details like:
- Email subject
- Date and time
- Status (Delivered, Opened, Clicked, Failed to Send)
On the right-hand side of the page, you will also find options to resend or forward emails.
Email to Guest Fails to Deliver
If the email address on file for a guest is invalid, any quote or message you send will bounce. In this case, you will receive an email notification letting you know that the message did not go through.
To resolve this, you can:
- Call the renter to request a new email address.
- Alternatively, you can try sending the email from your personal or business email account.