Introduction
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Roadside assistance must be removed more than 4 days prior to departure date.
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Roadside assistance must be added prior to departure and checkout, if either have passed, it's too late.
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Vehicle must be newer than 1971 and have a 17 digit vin, year, make, model, and length input in Wheelbase.
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Customer information must be completely filled out (name, US address, email & Phone number)
What you need to do:
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Plan accordingly. Figure out whether your renter wants Roadside assistance earlier on. (Create a checkout question, make it part of your emails/calls, create an automated email for 7 days prior to departure explaining Coach-Net and asking if they'd like to add it or remove it)
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Remove it before the 4 day mark, after that, it's stuck on there, we can't get the money back. Once the information is sent to Roadside assistance, they are paid for the membership they've created for your guest, and it is increasingly difficult to get a refund from them at this point, as it is out of Wheelbase's hands.
Once Roadside assistance has generated a membership #, it appears on the reservation, and Roadside assistance can no longer be removed.