In the event that a renter pays with a card that originates from a different country than your bank account, they are charged a 3% International transaction fee. This is not refundable if the charge is refunded.
Who gets charged the International transaction fee?
Only the renter will be charged.
How much will the renter be charged?
3% of the transaction amount. This applies to any charge to the customer's card (rental charges, security deposit, manual charges)
How will the guest be charged for this?
The guest will see this as a second separate transaction on their account's statement.
Do my guest's see this somewhere online before booking?
Yes, when processing their reservation charge online, warning of the international transaction fee is displayed. The amount of this fee cannot be displayed as it is calculated when the charge is processed.
Can I see this in the Wheelbase Dashboard?
Yes, any International Fees charged are shown as a line item on the reservation. The fees are also visible on the guest reservation receipt and reflected in reporting (eg, 'transaction log')
Where is the 'international fee' reflected for the guest?
The fee is reflected on the post checkout confirmation page (as reflected below)
The fee is also reflected under 'Booking Details' of the reservation ('Payment History' is viewable when scrolling down to the bottom of that page)