This article will provide you with information on how to be successful when you receive booking requests from Outdoorsy guests and what you should avoid doing to stay compliant with Outdoorsy terms and services
Your Wheelbase account, is provided to you for free to manage your business. With Outdoorsy guests, we charge a small fee for leads generated from the Outdoorsy marketplace to supplement your current book of business.
Respond quickly to Outdoorsy guests questions and messages.
Accept booking requests from Outdoorsy guests that are a good fit for you or decline politely if it's not a good match
Avoid last minute cancellations
Send quotes directly to Outdoorsy guests
Encourage Outdoorsy guests to go directly to your website to book
Ask for email addresses from Outdoorsy guests
Cancel and re-book an Outdoorsy booking to save on the cost of Outdoorsy lead fees
Things to look out for:
You now have the option to approve an Outdoorsy guests's date change request from your Wheelbase dashboard. Keep attention to the date change banner on the reservation page and your email notifications.
Website links will get removed- When corresponding with Outdoorsy guest, any time your website or any other website link is included in a message to the renter, this information will automatically be removed from the message. The guest will not receive the link.
Pro Tip: If you have data that needs to be conveyed to a guest, like a video of your vehicle or links to campgrounds, eForms, etc., you can create additional documents with links and files and attach them to your electronic signature documents to convey this information. This way the information is provided to the renter and the link information is not removed and flagged. To add a document to your reservations for this, you can go to your policies and documents tab. Once you’ve added it to your files, be sure to click the check box to Include in eSign and save changes.
- An Outdoorsy guest’s email is only visible once a booking is confirmed.
Although you are not able to see an Outdoorsy renter’s email, they will still receive messages through their inbox, the guest's email is just hidden in your Wheelbase dashboard until the booking is confirmed.
Pro Tip: If you need to modify an Outdoorsy guest booking request or quote, just be sure you’re using the Outdoorsy guest profile when adding the guest to a new draft or quote. You should see an Outdoorsy User tag in their guests’s profile to distinguish that they are an Outdoorsy guest.
Payments via Venmo, PayPal, Zelle, cash, check or any other payment method other than the guest’s credit card (off platform payments) are strictly prohibited for all Outdoorsy guests.
Pro Tip: You can edit a booking to add additional line time add ons after confirmation- Just click the edit button to add new line items for each new charge to a booking and then charge the card on file. You can also collect these costs from the renter’s security deposit. Just click the “Manage Security Deposit” option and follow the instructions in the article linked HERE.
Our Market Quality team does not allow off-platform bookings or off-platform payments. Multiple violations of these policies can lead to your vehicle listings being removed from the Outdoorsy platform permanently.