What happens when an Outdoorsy guest cancels their trip?
Outdoorsy's cancellation policy
Outdoorsy.com guests are subject to your set Outdoorsy cancellation policy: strict, moderate, flexible
All Outdoorsy bookings will automatically be refunded.
A 48-hour grace period after booking is granted for guest cancellations made more than 14 days in advance. If canceled during this grace period, a full refund—including all fees—will be issued to the guest and the owner won’t receive payment.
The Outdoorsy service fee is non-refundable, except in the event of a cancellation like the one described above or an owner cancellation.
All cancellation policy refund amounts are calculated from the total rental amount before fees, and not from the reservation deposit.