Learn how to identify if a customer booked directly with you or through Outdoorsy.
The customer profile will have an Outdoorsy user tag, located under the guests name if the customer is coming from the Outdoorsy marketplace to you. They found your listing through Outdoorsy.
Outdoorsy lead fee
For any Outdoorsy booking, the cost of user acquisition is a percentage calculated based on the subtotal of the reservation amount excluding insurance.
On a booking with a guest that booked through Outdoorsy you will see two fees.
- Wheelbase fee: this cost is the owner lead fee charged to you, the owner for all leads that come through from the Outdoorsy platform.
- Outdoorsy service fee: this cost is the Outdoorsy guest fee paid by the guest to you first and Wheelbase is deducting this for Outdoorsy from your payout. It is not affecting your revenue on the booking.
Wheelbase is a free to use software. Customers booking from your site or phone/direct will only see an eventual fee as the cost of insurance. Wheelbase monetizes through all the Premium Services available for your customers.
When a renter who first booked on Outdoorsy, visit your website and creates an account with the same email as his Outdoorsy account, it creates a new direct guest profile that does not have Outdoorsy lead fees, as this is not an Outdoorsy driven booking. But if the guest chooses to book again with you through Outdoorsy, it is still an Outdoorsy owned guest and Outdoorsy lead fees will apply even if its a repeat guest.
Outdoorsy does monitor for the prohibited behavior of taking their customers off platform in an attempt to avoid the fees.