Skip to main content

Outdoorsy Cancellation Policy

  • Updated

Introduction

Outdoorsy allows you to choose among three standardized cancellation policies (flexible, moderate, and strict) that Outdoorsy enforces to protect both you and guests. 

 

Flexible

When a guest makes a reservation with a start date more than 14 days in advance, a 25% reservation deposit is charged when you accepts the reservation. Otherwise, the reservation total is charged in full.

 

  • Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.

  • If cancelled more than 5 days prior to the start date of the trip:
    • Refunded
      • 100% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax
  • If cancelled less than 5 days prior to the start date of the trip:
    •  Refunded
      • 75% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax
 

 

Moderate

When a guest makes a reservation with a start date more than 14 days in advance, a 25% reservation deposit is charged when the host accepts the reservation. Otherwise, the reservation total is charged in full.

 

  • Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.

  • If cancelled more than 7 days prior to the start date of the trip:
    •  Refunded
      • 75% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax
  • If cancelled less than 7 days prior to the start date of the trip:
    •  Refunded
      • 50% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax

         

 

Strict

When a guest makes a reservation witha departure date more than 14 days in advance, a 50% reservation deposit is charged when the host accepts the reservation.Otherwise, the reservation total is charged in full.

  • Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.

  • If cancelled more than 14 days prior to the start date of the trip:
    •  Refunded
      • 50% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax
  • If cancelled less than 14 days prior to the start date of the trip:
    •  Refunded
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The entire booking total, including tax
      • The service fee, including tax

 

 

 

Note

  • Insurance/protection package cost is also refunded in full for any reservation that is paid in full.
  • When an Outdoorsy.com reservation is cancelled, the system will automatically refund the renter any eligible refund based on the cancellation policy you’ve selected.
  • Only refunds for cancelled bookings will be automated, any other refund will need to be processed by you.

 

 

Resources

Related articles