Introduction
Trip protection is a service available to guests who confirm their booking at least 48 hours prior to departure through a partnership with IMG.
Currently this is an option offered on outdoorsy.com; if you would like to offer it to your guests, just activate it in the Premium Services section of your Wheelbase account.
(coverage will be extended provided your guest is a resident of the United States of America, or a non-resident who has purchased the coverage in the United States of America)
Plan for the unexpected
Even the best-planned trips can be impacted by an unexpected event or unplanned interruption. Trip protection allows your guest to recoup the investment they made in their trip if they meet the terms and conditions outlined in the coverage plan:
Trip cancellation / interruption
Events that apply to Trip cancellation and Trip interruption include:
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Documented traffic accident
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Worsening of pre-existing medical conditions while on the trip (if time sensitive purchase requirements are met)
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Sickness, accidental injury; or loss of life of guest, travel companion, or service animal while on the trip
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Mandatory evacuations resulting in the guests inability to access their destination due to a natural disaster
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Inclement weather resulting in road closures that prevent the guest from reach their destination (please refer to the purchased plan for specific terms and conditions)
Medical evacuation and repatriation
Much like stumbling upon a bear in the wild, you never know when a medical emergency will present itself. Covered expenses include:
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Emergency transportation to the nearest suitable medical facility if the guest incurs an injury or sickness that is acute, severe, or life-threatening (and adequate medical treatment is not available in their immediate area)
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Evacuation expenses to return home following a covered Emergency Medical Evacuation or covered Injury/Sickness
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Expenses for one person of the guest's choice to visit them if they are traveling alone and hospitalized for more than 7 days
Free 10-day "free look"
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Guest's can take 10 days to review the plan and decide if it's right for them, if the departure day is more that 10 days away from the date of trip protection purchase.
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If they wish to cancel the plan within 10 days of purchase, they can do so and receive a full refund of the plan cost if they have not incurred a loss, departed on the trip, or filed a claim
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Guest's pay for the full cost of the plan when the reservation is confirmed
If customers have specific questions regarding covered events
- they may contact IMG directly at 1-866-243-7524
Claims process
Customers can begin the claims process by filling out the
Once completed, claimants may submit it, along with their supporting documentation, to the following address:
IMG iTravel Insured Claims
P.O. Box 3231
Farmington Hills, MI 48333-3231
OR email to:
How do I add Trip protection to a booking?
Navigate to the reservation page in Wheelbase > Edit > scroll down to Premium Services and select Trip protection from the drop down menu.
Not seeing this option, make sure the guest customer profile has their name, guests email, guest address.
Will I be notified?
Yes. When the policy is generated, you'll receive an email containing policy and contact information
How do I process bookings with 'Trip Protection' that need to be cancelled?
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Select 'Cancel Reservation' on the reservation page. Cancel the reservation without processing a refund until the Trip protection claim result comes through.
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Guest files trip protection claim directly with via this claim form to receive reimbursement.
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If the claim is denied, you should process any refund to the guest that is applicable based on your cancellation policy.