Introduction
Claims will allow filing up to 14 days of return, however damage photos submitted must be taken within 48 hours following the end of the booking.
Notify the claims team immediately. Clicking the button and submitting the form does not take long. You don't need to have all your estimates and other things completed. They will give you time to do that, and work with you on that, but giving them the heads up ASAP helps them help you.
File a claim from your Wheelbase dashboard
- Located at the top of the reservation page is a File an Insurance Claim button, this takes you the submission form in the dashboard. (booking needs to have the status handed off in order to show File an Insurance Claim button)
- Fill out the claim submission form as accurately and honestly possible, and submit. Once submitted a pop up will appear to confirm.
- Once your statement is received, you should receive an auto-reply email shortly. You can reply to this email with any questions, concerns or additional documentation. The Claims team communicates primarily via email so keep an eye on your inbox and spam folder for updates.
- If you have insurance information for your Guest’s personal coverage, you can proceed with filing with their carrier as Outdoorsy’s coverage is excess. Please still ensure that a claim is also filed with Outdoorsy, so that we are able to gather the information we need in the event additional review of our coverage is required.
- If you have questions, you can email claims@outdoorsy.com
Claims processing requirements of the Wheelbase & Outdoorsy insurance protection packages.
What do I need to file a claim?
For your claim to be complete, we require the following be submitted:
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Pre-trip photos taken within 24 hours of departure and post-trip photos taken within 48 hours of return
- Be sure to file your photos appropriately including applicable timestamps - for best results, provide photos from an original source like a phone or camera.
- if you are in or deliver to somewhere without service, ensure you are saving your photos locally on your device (in case you need to upload them when service is restored)
- if you are in or deliver to somewhere without service, ensure you are saving your photos locally on your device (in case you need to upload them when service is restored)
- Be sure to file your photos appropriately including applicable timestamps - for best results, provide photos from an original source like a phone or camera.
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Filed timely, no later than 14 days after return
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Claims can be easily submitted from the booking dashboard and should be as comprehensive as possible. You will receive a confirmation email that the claim has been received - should you have additional information not filed in the form, you can provide it, and any questions, in response to the email)
- though 14 days is the deadline, sooner the better to avoid potential disputes delayed investigation
- though 14 days is the deadline, sooner the better to avoid potential disputes delayed investigation
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Claims can be easily submitted from the booking dashboard and should be as comprehensive as possible. You will receive a confirmation email that the claim has been received - should you have additional information not filed in the form, you can provide it, and any questions, in response to the email)
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Appropriate proof of ownership
- Registration is required for claim payments. Consignment agreements require additional verbiage and documentation.
- Registration is required for claim payments. Consignment agreements require additional verbiage and documentation.
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Photo of front & back of driver's license (for all approved drivers)
- This is required for the police report in the event of a theft. Police report required to successfully submit claim in event of theft.
Additionally, you may be asked for your departure/return forms and/or 90-day inspection records and should have these on file for each booking.
What happens after I file a claim?
- Excess Triage and Coverage Check - An Outdoorsy Claim Representative will review your claim under the Terms of Service and policy requirements and provide next steps. This may include filing with your Guests personal carrier and/or providing needed documentation.
- Payment — Hate waiting for a check? We make claim settlements a breeze with direct deposits. We’ll notify you via email once your payment is ready. Simply follow the instructions to enter your bank information, and it’ll arrive within 24-48 hours.
- Closing the Loop — Once you have payment in hand, you will charge the renter their deductible while Outdoorsy will handle any other outstanding issues that might be present (e.g., if a third party is involved). Feel free to take your estimate and payment to any shop of choice to get the repairs started.
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Post Claim Follow Up — If your repair shop requests a supplement, this simply means that they need additional time and/or expense to complete the work. They can request a supplement by using the instructions on the first page of the estimate.
We know it’s never fun when your RV gets damaged. That’s why we’ve got an entire team devoted to helping you navigate the claims process so you can get back on the road ASAP.