We know claims aren’t ideal and it’s important to us that your claim is handled quickly and efficiently. Email and text are generally fastest, but if you wish to speak to someone to iron out the details, our team is available.
- from 9-430pm CST
- Monday through Friday
- at 855-441-2006
You’ll be greeted with some options to direct your call to the right place. We’ve loaded some frequently-touched topics and encourage you to use the menus for quick self help. To skip the menu, simply press 4 and we’ve got live support at the ready.
Can I leave a voicemail if no one is available? When will I receive a call back?
Absolutely. If you call after-hours or we’re experiencing a peak-time delay, press 1 to leave a voicemail at any time. We return all calls within 1 business day.
Do I need to call to file a claim?
No, claims must be filed online on your Wheelbase dashboard on the reservation page.
Located at the top of the reservation page is a File an Insurance Claim button, this takes you the submission form in the dashboard.
- Fill out the claim submission form as accurately and honestly possible, and submit. Once submitted a pop up will appear to confirm.
- Once your statement is received, a member of the Claims Team will reach out via email within the next 1 business day. Please let us know if you have any questions in the meantime. Keep an eye out for emails from [Outdoorsy] and Snapsheet.