Introduction
Learn the details, benefits and claim process of the Interior damage protection plan that you can offer to your guests through Wheelbase's premium service.
Interior damage protection provides coverage for accidental damages to the RV interior during a guest’s trip. (Available for U.S Owners/Residents only)
This benefit is currently offered to guests booking on Outdoorsy.com. You can enable/automatically apply Interior damage protection for your guest booking on your company's website by going to you premium services and selecting On next to Interior damage protection.
Guests purchase protection for a flat, one-time fee of $69.00
The plan provides coverage for accidental damages that can include
- broken appliances and certain electronics
- damaged interior doors
- walls and furniture
- stained bedding or linens
- lost keys and re-keying costs
Why should I offer Interior Damage Protection?
- You receive a $10 referral payout for your marketing efforts on every booking where a guest purchases damage protection (excluding outdoorsy.com bookings).
- Protects the interior of your vehicles.
Why should a guest purchase Interior damage protection?
Interior damage protection is especially recommended for guests that are traveling with children, pets, or in a group. It is also recommended for longer trips (damage protection is available up until a trip length of 180 days) or if the guest is spending a significant amount on a luxury RV.
When normally you would deduct or keep all of the guest's security deposit, you now can file a claim through International Medical Group (IMG) for up to $1,500 and refund the guest their security deposit. Meaning if a guest caused $1,000 of damage inside your RV, you would file a claim (see below) and refund the guest their security deposit money. Everybody is happy!
FAQ's
When can coverage be purchased?
Plans are offered to guests when they reserve the rental and can be purchased up to 48 hours before departure date.
Bookings with the same departure and return date are not eligible for the purchase of Damage Protection.
Will I be notified?
Yes. When the plan is generated, you'll receive an email containing plan and contact information
Does Interior Damage Protection cover intentional acts?
No, plans do not cover loss or damage due to criminal or intentional acts of guests or anyone in your party.
Can coverage be cancelled?
Yes, Interior damage protection can be cancelled and removed from a booking up until departure. Once a reservation has departed, the plan cost is non-refundable.
- If the reservation is fully paid, you'll need to
- remove Damage Protection from the reservation
- Refund $69 to the guests.
- If the booking is not fully paid, just remove the Damage Protection from the booking.
How do I add Interior Damage Protection to a booking?
Navigate to the reservation page in Wheelbase > Edit > scroll down to "Premium Services" and select Damage protection from the drop down menu.
(if you're not seeing this option, make sure the vehicle has VIN, make, model, year, and length all filled out - and ensure customer/guest profile has their name, guest email, guest address)
Does Interior Damage Protection cover pet damage?
The plan can provide coverage for pet damage as long as the owner allows pets in the RV. Pet damage is not covered if having pets in the RV violates the rental agreement.
Is coverage included if my rig goes to Burning Man?
- Vehicles that make way to Burning Man (over applicable Burning Man dates) are not eligible for Interior damage protection.
Is there a coverage limit?
Yes, the Damage Protection plan has a limit of $1,500. If the damage to the unit exceeds this amount, you can then claim the remainder from the guest's security deposit.
Is there a deductible?
Nope! If you need to file a claim see below for more details.
What is not covered?
Coverage is not provided for:
- vehicles attending Burning Man festival
- damage to the recreational vehicle or its contents while in motion;
- damage to windshields of the recreational vehicle;
- damage from another vehicle;
- damage to any other vehicle, structure or person;
Collision or Comprehensive damage
Additional Exclusions (damage that occurs as a result of)
Coverage is not provided for damages that occur as a result of:
- inclement Weather or Natural Disaster
- intentional acts by guest and/or their traveling companion(s)
- gross negligence, willful and wanton conduct by guest and/or their traveling companion(s)
- alcohol intoxication above the statutory legal limit as per applicable state law
normal wear and tear - any damage that occurs as a result of criminal, fraudulent, or intentional acts or activities of guest and/or traveling companions
- any damage related to any violation of written rental agreement
How do I start an Interior damage coverage claim?
- Interior Damage claims can be started online via the IMG Claims Center or the Interior damage coverage claim form.
- Pro Tip: Fill out as many fields as possible, then forward form over to guests to fully complete and submit for reimbursement.
- IMG can also be reached toll-free at 866-243-7524
Once a claim has been filed, supporting documentation can be sent by email or mail:
- Email: iTravelClaims@imglobal.com
- Mail:
IMG iTravelInsured Claims
P.O. Box 3231
Farmington Hills, MI 48333-3231
A dedicated team member will process the claim from start to finish and will reach out with any questions or if additional information is needed.
Please note, you may have a damage protection plan from Generali if coverage was added to booking prior to April 1, 2022. If so, call 866-409-7435 for assistance and follow the claims process below:
To seek reimbursement for damages, download this form and start a claim with Generali Global Assistance by visiting www.csaclaims.com or calling 866-409-7435. Once you’ve completed your claim form and gathered supporting documentation, send your claim to Generali via email at claims@generalitravelinsurance.com or via mail at:
Generali Global Assistance & Insurance Services Attn: Claims Department
P.O. Box 939057
San Diego, CA 92193