Introduction

See below for recording links and content from our monthly Wheelbase webinars.

If a recording has expired, just let our support team know via the support bubble and we'll get an updated link for you.

Recordings and Topics

September 2023 Webinar Recording
- Topics
  - Name Changes (no longer able to 'change renter' for Outdoorsy bookings)
  - Security Deposit (refresher)
    - reviewed 'holds' and how to determine security deposit amount
  - Importance of check out/check in
  - Support Chat (feedback)

August 2023 Webinar Recording
- Topics
  - Identifying potential bad actors/fraud
  - Defending against potential chargebacks
  - Security Deposit (where to view activity)
  - International Transaction Fees
  - Where does feedback/insight about Wheelbase go?
    - reviewed some common concerns, and shared context around how your voice is heard within the company

July 2023 Webinar Recording
- Topics
  - 'Keeping Cool in Summer' - Air conditioner info/upkeep/maintenance/troubleshooting
    - add-ons and/or complimentary items to offer
      - more info in this article
  - Shoulder Checks (continued from last month)
    - Are your rigs insured?
    - Are your Roadside Assistance membership id's populated prior to trip start date?
  - Visibility into guest booking flow and guest dashboard
    - went through motions of creating a booking

June 2023 Webinar Recording
- Topics
  - IMG
    - Interior Damage Protection (exclusions)
    - Trip Insurance/Interruption (clarification)
  - Educate on excess Insurance policy via 'rules of the road'
  - Helpful tips to reduce claims
  - Checkout Questions (pro tip)
  - 'Shoulder Checks'
  - Rental Prep Report
  - Two Factor Authentication (quick hit)

April 2023 Webinar Recording
- Topics:
  - Prep Fee (insights)
  - Pricing (data)
  - Reservation Preferences (overview)
  - Vehicle Specific vs. Global settings (quick hit)

March 2023 Webinar Recording
- Topics:
  - Importance of Walkthroughs
  - Rules of the Road/Notes to Guests
  - Prioritizing Driver Verification
  - Chat / Transition to Zendesk
  - Zubie (GPS)

February 2023 Webinar Recording (password: CRK.E0?w)
- Topics:
  - Insurance (managing risk)
  - Claims
  - Burning Man
  - GPS/Zubie
  - 1099-K (another update)
  - Check out/Check in (best practices)

January 2023 Webinar Recording (password: $ywAY=0u)
- Topics:
  - Dynamic Pricing
  - Reporting (pro tips)
  - 1099-k (update)
  - Passwords/Security

November 2022 Webinar Recording
- Topics:
  - Custom Insurance- NEW Tax rate setting
  - Prep Fee - NEW Tax rate setting & checkout
  - The power of great listing photos

October 2022 Webinar Recording
- Topics:
  - Extended visibility for Notes to Renters
  - Driver Verification Statuses
  - Industry Insights (USA)

September 2022 Webinar Recording
- Topics:
  - Company Update with SVP of Product/GM of Marketplace Ross Schwaber
  - Mileage/ Generator Fee per day update
  - Prep Fee vehicle specific description update
  - Best practice IMG - Interior Damage Protection (alternate payee form)

August 2022 Webinar Recording
- Topics:
  - Protection Package Price Outdoorsy vs. Wheelbase
  - Insurance
  - Prep Fee

July 2022 (August 3rd) WebinarRecording
- Topics:
  - Outdoorsy requires Insurance for Outdoorsy bookings
  - Renter Add ons Request from Outdoorsy bookings
  - Damage Protection File a claim tips and tricks
June 2022 Webinar Recording
- Topics:
  - Protection Package Price Update
  - Driver Status Tags in Wheelbase
  - Consolidating required add-ons into a single “Prep Fee”

May 2022 Webinar
- Topics: What are RV Rental businesses doing to prepare for summer and stimulate more business?
  - Insights into how photos, security deposit, and cancellation policies can drive you more business on Outdoorsy
- Wheelbase product updates
  - Notes to renters feature
  - Renter address requirements for reservations
  - GPS Service update with new partner and deprecating GPS in Wheelbase dashboard Recording

March 2022 Webinar:
- Topics: Damage Protection, Discount Code updates, more Q&A.

February 2022 Webinar:
- Topics: Wheelbase pricing changes, update to booking integration (iFrame), gateway decommissioning, Outdoorsy RV financing, Online Learning Management System (coming soon), Insurance Binders, Roamly Insurance, more Q&A.
December 1st 2021 Webinar:
- Topics: Automated refunds on Outdoorsy // Sales tax withholding & remitting on Outdoorsy.com // Improved driver verification process // Interior Damage Protection benefits // Q&A: primary vs secondary insurance, more Q&A.
October 2021 Webinar:
- Topic: New date change feature. Open discussion to what other users are planning for 2022 (ex. expanding fleets, storage, etc.) Outdoorsy RV financing.

September 2021 Webinar:
- Topic: New feature rollouts: Outdoorsy launches financial services helping owners get new/refinance existing loans with low-interest loans. NEW email activity log in reservation page.

August 2021 Webinar:
- Topic: New feature rollout: Overriding minimum nights settings.

July 2021 Webinar:
- Topic: Tips on creating content for your listings, Best practices from Customer Success Manager, New Features updates (Reviews), Q&A.

June 2021 Webinar:
- Topic: Tips on maximizing bookings, Educating renters on proper fuel type, Best practices for success from Customer Success Manager, New Features updates (Reviews), Q&A.
May 2021 Webinar:
- Topic: New features, fixes, and others coming soon. Questions from attendees around insurance, claims, deductibles, & more. Recording
April 2021 Webinar:
- Topic: Insurance update; Wheelbase product changes; & submitted questions
  
  Recording
March 2021 Webinar:
- Topic: Questions & topics submitted by attendees, and introduction to Wheelbase phone support: Recording
February 2021 Webinar:
- Topic: Introduction to Wheelbase Customer Success Managers & answered questions submitted by attendees: Recording
January 2021 Webinar:
- Topic: Special Guest: Director of Insurance & Claims, new updates for 2021 about insurance and common claims questions.
December 2020 Webinar:
- Topic: answered FAQ's and topics submitted by attendees
  
  Recording