Introduction
See below for recording links and content from our monthly Wheelbase webinars.
If a recording has expired, just let our support team know via the support bubble and we'll get an updated link for you.
Recordings and Topics
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October 2024 Recording
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Open Forum Session with Senior Engineer Michael Haan
- thanks to all who attended for all of the great feedback/insight
- thanks to all who attended for all of the great feedback/insight
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Open Forum Session with Senior Engineer Michael Haan
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July 2024 Webinar Recording
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Topics
- Intro/Industry Insights
- How can AI help you
- Chargebacks
- how best to defend yourself
- Guest/Lifetime Value
- Various Quick Hits
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Topics
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May 2024 Webinar Recording
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Topics
- Optimizing Leads
- Outdoorsy (best practices)
- Direct (outreach)
- Product Update
- Amenities (shoulder check)
- Quick Hits
- Optimizing Leads
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Topics
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March 2024 Webinar Recording
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Topics
- Insurance Changes (vehicle specific)
- Wheelbase Deductible
- how much?
- claims processing
- security deposits
- Taxes ('tis the season)
- Product Update (quick hits)
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Topics
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January 2024 Webinar Recording
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Topics
- Rules (dynamic pricing)
- Reservation Preferences
- Global vs. Vehicle Specific Settings
- Add-Ons
- Policies & Documents
- Reservations (staying organized)
- Defending against potential chargebacks
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Topics
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September 2023 Webinar Recording
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Topics
- Name Changes (no longer able to 'change renter' for Outdoorsy bookings)
- Security Deposit (refresher)
- reviewed 'holds' and how to determine security deposit amount
- Importance of check out/check in
- Support Chat (feedback)
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Topics
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August 2023 Webinar Recording
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Topics
- Identifying potential bad actors/fraud
- Defending against potential chargebacks
- Security Deposit (where to view activity)
- International Transaction Fees
- Where does feedback/insight about Wheelbase go?
- reviewed some common concerns, and shared context around how your voice is heard within the company
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Topics
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July 2023 Webinar Recording
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Topics
- 'Keeping Cool in Summer' - Air conditioner info/upkeep/maintenance/troubleshooting
- add-ons and/or complimentary items to offer
- more info in this article
- add-ons and/or complimentary items to offer
- Shoulder Checks (continued from last month)
- Are your rigs insured?
- Are your Roadside Assistance membership id's populated prior to trip start date?
- Visibility into guest booking flow and guest dashboard
- went through motions of creating a booking
- 'Keeping Cool in Summer' - Air conditioner info/upkeep/maintenance/troubleshooting
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Topics
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June 2023 Webinar Recording
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Topics
- IMG
- Interior Damage Protection (exclusions)
- Trip Insurance/Interruption (clarification)
- Educate on excess Insurance policy via 'rules of the road'
- Helpful tips to reduce claims
- Checkout Questions (pro tip)
- 'Shoulder Checks'
- Rental Prep Report
- Two Factor Authentication (quick hit)
- IMG
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Topics
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May 2023 Webinar Recording
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Topics
- Claims Edition
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Topics
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April 2023 Webinar Recording
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Topics:
- Prep Fee (insights)
- Pricing (data)
- Reservation Preferences (overview)
- Vehicle Specific vs. Global settings (quick hit)
- Prep Fee (insights)
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March 2023 Webinar Recording
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Topics:
- Importance of Walkthroughs
- Rules of the Road/Notes to Guests
- Prioritizing Driver Verification
- Chat / Transition to Zendesk
- Zubie (GPS)
- Importance of Walkthroughs
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February 2023 Webinar Recording (password: CRK.E0?w)
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Topics:
- Insurance (managing risk)
- Claims
- Burning Man
- GPS/Zubie
- 1099-K (another update)
- Check out/Check in (best practices)
- Insurance (managing risk)
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Topics:
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January 2023 Webinar Recording (password: $ywAY=0u)
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Topics:
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Dynamic Pricing
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Reporting (pro tips)
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1099-k (update)
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Passwords/Security
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November 2022 Webinar Recording
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Topics:
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Custom Insurance- NEW Tax rate setting
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Prep Fee - NEW Tax rate setting & checkout
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The power of great listing photos
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October 2022 Webinar Recording
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Topics:
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Extended visibility for Notes to Renters
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Driver Verification Statuses
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Industry Insights (USA)
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September 2022 Webinar Recording
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Topics:
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Company Update with SVP of Product/GM of Marketplace Ross Schwaber
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Mileage/ Generator Fee per day update
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Prep Fee vehicle specific description update
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Best practice IMG - Interior Damage Protection (alternate payee form)
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August 2022 Webinar Recording
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Topics:
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Protection Package Price Outdoorsy vs. Wheelbase
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Insurance
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Prep Fee
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July 2022 (August 3rd) WebinarRecording
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Topics:
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Outdoorsy requires Insurance for Outdoorsy bookings
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Renter Add ons Request from Outdoorsy bookings
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Damage Protection File a claim tips and tricks
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June 2022 Webinar Recording
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Topics:
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Protection Package Price Update
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Driver Status Tags in Wheelbase
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Consolidating required add-ons into a single “Prep Fee”
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May 2022 Webinar
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Topics: What are RV Rental businesses doing to prepare for summer and stimulate more business?
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Insights into how photos, security deposit, and cancellation policies can drive you more business on Outdoorsy
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Wheelbase product updates
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Notes to renters feature
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Renter address requirements for reservations
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GPS Service update with new partner and deprecating GPS in Wheelbase dashboard Recording
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March 2022 Webinar:
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Topics: Damage Protection, Discount Code updates, more Q&A.
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February 2022 Webinar:
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Topics: Wheelbase pricing changes, update to booking integration (iFrame), gateway decommissioning, Outdoorsy RV financing, Online Learning Management System (coming soon), Insurance Binders, Roamly Insurance, more Q&A.
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December 1st 2021 Webinar:
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Topics: Automated refunds on Outdoorsy // Sales tax withholding & remitting on Outdoorsy.com // Improved driver verification process // Interior Damage Protection benefits // Q&A: primary vs secondary insurance, more Q&A.
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October 2021 Webinar:
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Topic: New date change feature. Open discussion to what other users are planning for 2022 (ex. expanding fleets, storage, etc.) Outdoorsy RV financing.
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September 2021 Webinar:
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Topic: New feature rollouts: Outdoorsy launches financial services helping owners get new/refinance existing loans with low-interest loans. NEW email activity log in reservation page.
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August 2021 Webinar:
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Topic: New feature rollout: Overriding minimum nights settings.
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July 2021 Webinar:
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Topic: Tips on creating content for your listings, Best practices from Customer Success Manager, New Features updates (Reviews), Q&A.
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June 2021 Webinar:
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Topic: Tips on maximizing bookings, Educating renters on proper fuel type, Best practices for success from Customer Success Manager, New Features updates (Reviews), Q&A.
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May 2021 Webinar:
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Topic: New features, fixes, and others coming soon. Questions from attendees around insurance, claims, deductibles, & more. Recording
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April 2021 Webinar:
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March 2021 Webinar:
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Topic: Questions & topics submitted by attendees, and introduction to Wheelbase phone support: Recording
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February 2021 Webinar:
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Topic: Introduction to Wheelbase Customer Success Managers & answered questions submitted by attendees: Recording
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January 2021 Webinar:
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Topic: Special Guest: Director of Insurance & Claims, new updates for 2021 about insurance and common claims questions.
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December 2020 Webinar:
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Topic: answered FAQ's and topics submitted by attendees
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