Wheelbase Webinar Recordings

Introduction

See below for recording links and content from our monthly Wheelbase webinars.

If a recording has expired, just let our support team know via the support bubble and we'll get an updated link for you.

Recordings and Topics

• October 2024 Recording
  • Open Forum Session with Senior Engineer Michael Haan
    • thanks to all who attended for all of the great feedback/insight
      

• July 2024 Webinar Recording 
  • Topics
    • Intro/Industry Insights
    • How can AI help you
    • Chargebacks
      • how best to defend yourself
    • Guest/Lifetime Value
    • Various Quick Hits

• May 2024 Webinar Recording
  • Topics
    • Optimizing Leads
      • Outdoorsy (best practices)
      • Direct (outreach)
    • Product Update 
      • Amenities (shoulder check)
      • Quick Hits
        
        
• March 2024 Webinar Recording
  • Topics
    • Insurance Changes (vehicle specific)
    • Wheelbase Deductible
      • how much?
      • claims processing
      • security deposits
    • Taxes ('tis the season)
    • Product Update (quick hits)

• January 2024 Webinar Recording
  • Topics
    • Rules (dynamic pricing)
    • Reservation Preferences 
    • Global vs. Vehicle Specific Settings
    • Add-Ons
    • Policies & Documents
    • Reservations (staying organized)
    • Defending against potential chargebacks

• September 2023 Webinar Recording
  • Topics 
    • Name Changes (no longer able to 'change renter' for Outdoorsy bookings)
    • Security Deposit (refresher)
      • reviewed 'holds' and how to determine security deposit amount
    • Importance of check out/check in
    • Support Chat (feedback)

• August 2023 Webinar Recording
  • Topics
    • Identifying potential bad actors/fraud
    • Defending against potential chargebacks
    • Security Deposit (where to view activity)
    • International Transaction Fees
    • Where does feedback/insight about Wheelbase go?
      • reviewed some common concerns, and shared context around how your voice is heard within the company

• July 2023 Webinar Recording
  • Topics
    • 'Keeping Cool in Summer' - Air conditioner info/upkeep/maintenance/troubleshooting
      • add-ons and/or complimentary items to offer
        • more info in this article
    • Shoulder Checks (continued from last month)
      • Are your rigs insured?
      • Are your Roadside Assistance membership id's populated prior to trip start date?
    • Visibility into guest booking flow and guest dashboard
      • went through motions of creating a booking

• June 2023 Webinar Recording
  • Topics
    • IMG 
      • Interior Damage Protection (exclusions)
      • Trip Insurance/Interruption (clarification)
    • Educate on excess Insurance policy via 'rules of the road'
    • Helpful tips to reduce claims
    • Checkout Questions (pro tip)
    • 'Shoulder Checks'
    • Rental Prep Report
    • Two Factor Authentication (quick hit)

• May 2023 Webinar Recording
  • Topics
    • Claims Edition

• April 2023 Webinar Recording
  
  
  • Topics:
    
    
    • Prep Fee (insights)
      
      
    • Pricing (data)
      
      
    • Reservation Preferences (overview)
      
      
    • Vehicle Specific vs. Global settings (quick hit)
      
      

• March 2023 Webinar Recording
  
  
  • Topics:
    
    
    • Importance of Walkthroughs
      
      
    • Rules of the Road/Notes to Guests
      
      
    • Prioritizing Driver Verification
      
      
    • Chat / Transition to Zendesk
      
      
    • Zubie (GPS)
      
      

• February 2023 Webinar Recording (password: CRK.E0?w)
  
  
  • Topics:
    
    
    • Insurance (managing risk)
      
      
    • Claims
      
      
    • Burning Man
      
      
    • GPS/Zubie
      
      
    • 1099-K (another update)
      
      
    • Check out/Check in (best practices)
      
      

• January 2023 Webinar Recording (password: $ywAY=0u)

  • Topics:

    • Dynamic Pricing

    • Reporting (pro tips)

    • 1099-k (update)

    • Passwords/Security

• November 2022 Webinar Recording

  • Topics:

    • Custom Insurance- NEW Tax rate setting

    • Prep Fee - NEW Tax rate setting & checkout

    • The power of great listing photos

• October 2022 Webinar Recording

  • Topics:

    • Extended visibility for Notes to Renters

    • Driver Verification Statuses

    • Industry Insights (USA)

• September 2022 Webinar Recording

  • Topics:

    • Company Update with SVP of Product/GM of Marketplace Ross Schwaber

    • Mileage/ Generator Fee per day update

    • Prep Fee vehicle specific description update

    • Best practice IMG - Interior Damage Protection (alternate payee form)

• August 2022 Webinar Recording

  • Topics:

    • Protection Package Price Outdoorsy vs. Wheelbase

    • Insurance

    • Prep Fee

• July 2022 (August 3rd) WebinarRecording

  • Topics:

    • Outdoorsy requires Insurance for Outdoorsy bookings

    • Renter Add ons Request from Outdoorsy bookings

    • Damage Protection File a claim tips and tricks

• June 2022 Webinar Recording

  • Topics:

    • Protection Package Price Update

    • Driver Status Tags in Wheelbase

    • Consolidating required add-ons into a single “Prep Fee”

• May 2022 Webinar

  • Topics: What are RV Rental businesses doing to prepare for summer and stimulate more business?

    • Insights into how photos, security deposit, and cancellation policies can drive you more business on Outdoorsy

  • Wheelbase product updates

    • Notes to renters feature

    • Renter address requirements for reservations

    • GPS Service update with new partner and deprecating GPS in Wheelbase dashboard Recording

• March 2022 Webinar:

  • Topics: Damage Protection, Discount Code updates, more Q&A.

• February 2022 Webinar:

  • Topics: Wheelbase pricing changes, update to booking integration (iFrame), gateway decommissioning, Outdoorsy RV financing, Online Learning Management System (coming soon), Insurance Binders, Roamly Insurance, more Q&A.

• December 1st 2021 Webinar:

  • Topics: Automated refunds on Outdoorsy // Sales tax withholding & remitting on Outdoorsy.com // Improved driver verification process // Interior Damage Protection benefits // Q&A: primary vs secondary insurance, more Q&A.

• October 2021 Webinar:

  • Topic: New date change feature. Open discussion to what other users are planning for 2022 (ex. expanding fleets, storage, etc.) Outdoorsy RV financing.

• September 2021 Webinar:

  • Topic: New feature rollouts: Outdoorsy launches financial services helping owners get new/refinance existing loans with low-interest loans. NEW email activity log in reservation page.

• August 2021 Webinar:

  • Topic: New feature rollout: Overriding minimum nights settings.

• July 2021 Webinar:

  • Topic: Tips on creating content for your listings, Best practices from Customer Success Manager, New Features updates (Reviews), Q&A.

• June 2021 Webinar:

  • Topic: Tips on maximizing bookings, Educating renters on proper fuel type, Best practices for success from Customer Success Manager, New Features updates (Reviews), Q&A.

• May 2021 Webinar:

  • Topic: New features, fixes, and others coming soon. Questions from attendees around insurance, claims, deductibles, & more. Recording

• April 2021 Webinar:

  • Topic: Insurance update; Wheelbase product changes; & submitted questions

    Recording

• March 2021 Webinar:

  • Topic: Questions & topics submitted by attendees, and introduction to Wheelbase phone support: Recording

• February 2021 Webinar:

  • Topic: Introduction to Wheelbase Customer Success Managers & answered questions submitted by attendees: Recording

• January 2021 Webinar:

  • Topic: Special Guest: Director of Insurance & Claims, new updates for 2021 about insurance and common claims questions.

• December 2020 Webinar:

  • Topic: answered FAQ's and topics submitted by attendees

    Recording