As we touched on in this morning's webinar, we are now referring to owners as 'hosts' and renters as 'guests'
This small shift in perspective can be integral in driving memorable outdoor experiences and truly set you apart from the competition.
Many of us know that Walt Disney was an enormous advocate of customer service. In the book 'Be Our Guest - Perfecting the art of Customer Service' there is the following quote;
“Quality Service means exceeding your guests’ expectations by paying attention to every detail of the delivery of your products and services.”
Now that we're operating in a demand constrained environment, it's more important than ever to go above and beyond (and do all of the little things that add up to success for your business).
Static vs. Dynamic pricing (are you fully optimizing revenue for your fleet?)
As we all know, the price of an airline ticket or hotel room can vary by quite a wide margin (it’s all about supply & demand). Owners who charge the same rate 7 days a week/365 days a year are probably leaving some money on the table. If you’re curious to learn a bit more about optimizing your fleet, click on this article (yes, strategies employed by airlines effectively spill over to other industries…including an RV Rental Marketplace)
More information on dynamic pricing - including how to implement via 'rules' function on your dashboard - was discussed in the webinar this morning (start at the 5:11 mark)
Reservation Details Report
'Tis the season of reconciling numbers - we thought now was a good time to remind everyone that this report is the greatest source of truth for pulling data.
💡 If you select 'export' there are more columns and information reflected (bonus: it's also much easier to slice and dice data from a spreadsheet)
💡 Best practice is to filter by ‘returns between’ (but consistency in how you are pulling the information year over year is most important)
Reservations Summary Report
The 'Gross Revenue' amount reflected is a sum of applicable booking 'subtotals'
💡 'Subtotals' do NOT include tax (or guest fees)
💡 Cancelled reservations do NOT figure in to ‘Gross Revenue’
More information on each of above reports was discussed in the webinar this morning (start at the 16:17 mark)
There are unfortunately a LOT of hackers lurking out there. The following are some effective ways to defend your overall cyber security:
15-20 characters (or more)
🔒 Length is your best defense. Each additional character in your password massively increases its potential combinations.
Use multiple character types
🔒 When you include all character types, you maximize the amount of possibilities per character, which makes your password harder to crack.
Avoid simple/guessable passwords
🔒 Stay away from sequential numbers/letters, like “abcde” or “12345” & any personal info such as your birthday, or the town you grew up in.
The IRS is choosing NOT to enforce thresholds requiring us to provide 1099-Ks for people receiving $600 or more in payouts
Outdoorsy will provide 1099-K tax forms to people who received $20,000 or more of reportable income and 200 transactions/payouts from our platform in 2022.
(click here to see revised help centre content)
- Updated API on the 'Reservations' page - now correctly sorts bookings at the top depending on actions required or date created (example, you will now see 'change requested' bookings at the top of the list)
- Fixed issue where we displayed weight as gallons on vehicle 'details' tab
- Fixed issue where the 'delivery' item could not be removed from a reservation once added
- Fixed issue where the 'Update Protection Package' call to action was not being displayed after refresh
- Fixed issue where the 'next' button was not performing properly on mobile devices