As your trusted partner, Wheelbase is committed to supporting your business's growth and success. In our ongoing efforts to assist you in navigating the challenges faced by business owners, we have compiled essential suggestions and upcoming changes to help you effectively manage disputes, especially concerning chargebacks. Please take a moment to review these important guidelines to enhance your business practices and minimize potential risks.
1. Providing Exceptional Service:
Your interactions with guests significantly impact dispute outcomes. Maintain professionalism and patience, even in challenging situations. Remember, positive customer relations are key to resolving disputes amicably.
2. Transparent Charging Practices:
Always provide guests with detailed invoices before charging any additional fees. Clearly explain reasons for charges, providing receipts and images of damages for each transaction. Transparency reduces confusion and mitigates disputes.
3. Comprehensive Vehicle Inspections:
Conduct thorough pre-booking inspections using pickup forms to document vehicle condition. Encourage guests to sign, confirming the vehicle's good condition. Similarly, use post-return forms with guest signatures and photos as evidence to counter disputes effectively.
4. Clear Cancellation Policy:
Ensure a clear, unambiguous cancellation policy before confirming bookings. Enable e-signature options to prevent situations where guests fail to sign agreements, reducing potential disputes due to lack of agreement.
5. Combating Fraudulent Transactions:
To deter fraud, verify the guest's identity with a copy of their ID. Confirm that the credit card used bears their name and ensure the signature matches the card. These precautions offer both prevention and irrefutable proof in case of fraudulent transactions.
6. Documentation and Record-Keeping:
Maintain a detailed booking log, recording dates, times, and mileage information for every booking. This comprehensive record assists in resolving discrepancies and ensuring accurate billing. The pickup and return form, complete with approved guest signature and ID, is invaluable.
By adhering to these suggestions, you not only enhance guest satisfaction but also significantly improve your chances of successfully resolving disputes when they occur.
If you require assistance with the forms mentioned earlier, don't hesitate to contact Wheelbase customer support. We're here to help you set everything up seamlessly!
Chargebacks were discussed in more detail on the webinars held in January and July of 2024. If you're curious to have a listen please click on below links:
(December 5, 2023)