Introduction
The Policies & Documents page (under Account Settings) outlines several opportunities for you as a host to introduce effective transparency/accountability with your guests:
Reservation Documents
Documents uploaded in this section will automatically be included on all reservations and emailed to guests. Additionally, if after uploading you click the 'Include in eSign Document' radio button any guests who complete eSignature are ultimately signing off on content housed in any documents you have uploaded here.
If you do not have eSignature enabled, we highly recommend you adjust this setting to 'On' under your Premium Services page.
Rules of the Road
Any content you include in the Rules of the Road section will appear on the General Receipt / Quote. This is a heavily viewed document that is automatically included in any eSignature completed by guest, as such Rules of the Road is a great opportunity to be transparent with any key/vital rules or fine print associated with your business/fleet.
Terms of Service
Pasting Terms of Service from your direct business/website into this field will ensure any potential guests are acknowledging your Terms of Service as part of the direct booking iframe checkout flow.
Reservation Policies
Also included on the Policies & Documents page is the option to set Cancellation Policies and include description of any Custom Cancellation Policy you might have in place.
Keep in mind when selecting Cancellation Policy that hosts with either 'flexible' or 'moderate' have a conversion rate of ~ 80% higher than hosts who have 'strict' policy in place.